Top reasons to record your calls
Chris Wanamaker2019-04-30T09:24:59-07:00
Call recording has been a feature in VoIP applications for a while now, but it is underutilized, especially by organizations that do not prioritize interaction with customers. This feature can strengthen the reputation of your company and boost customer satisfaction, when used properly.
#1. Improve customer service
One of the most important reasons why businesses should always record their calls, no matter its significance, is to ensure high-quality customer service. By reviewing calls, managers can understand how their agents have been dealing with customers, find out whether or not they’ve followed company protocol, and pinpoint any aspects that can be improved on.
Without call recording, managers would have to listen to each call in real time, which is a time-consuming process. By recording each call, not only will your managers save time, but your employees will also be motivated to perform at their best every time they’re on the phone because they know their calls can always be reviewed.
#2. Upgrade employee performance
According to Edgar […]
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