While quality of care is a major factor when patients choose a healthcare facility, convenience is now becoming another key consideration. Online scheduling, in particular, has become more and more important in selecting a healthcare provider.
Even if the use of smartphones, tablets, and other internet-connected devices has already permeated society, many healthcare facilities have trouble keeping up with the times. But those that have kept up with tech trends have seen an uptick in both the number of patients they take in and the quality of care they are able to provide, while facilities relying on the old ways continue to remain stagnant in both areas.
Online scheduling is one of the simplest and most popular technologies used by forward-thinking health clinics and hospitals. It allows patients to see when a doctor is available and schedule an appointment on your website. Practices that use online scheduling are able to reap the following benefits.
More potential new patients
Today, people are less inclined to make phone calls, especially if it involves ringing up someone they don’t know. For many people looking for a new doctor or specialist, they will simply keep looking for one that has online scheduling to avoid calling.
More time for your staff, better care for your patients
Think about how much time your staff spend each day answering phone calls from people making an appointment. It’s probably a lot if you have a busy practice. Online scheduling lessens phone time required so that your staff can better focus and care for patients at your facility. As a result, patients will feel truly cared for and will more likely return to the healthcare facility in the future.
Setting appointments beyond clinic hours
In the past, patients had to wait for the clinic to open just to make an appointment. With online scheduling, patients can simply log in to your website and see when you are available so they can plan their schedule accordingly around their visit.
Still unsure whether you need online scheduling?
Sure, you probably can get away with not having it at the moment, but eventually, most patients will expect this technology from you. And the sooner you roll out online scheduling, the sooner your staff will get the hang of it, and the sooner your patients can enjoy its benefits.
Need help setting up online scheduling for your practice? Talk to our IT experts today and we’ll make sure this technology will make things easier for your patients.